Webinar

3 messaging plays you need to drive product-led growth 

Runtime:
00:58:01
Air date:
Speakers:
Lars Theunissen
Lars Theunissen
Growth Product Manager
Kirsty Finlayson
Kirsty Finlayson
Head of Marketing

For companies aiming to improve customer engagement, product-led growth (PLG) has emerged as a key strategy. This webinar, co-hosted by Customer.io and Chameleon, explores three crucial PLG messaging plays that effectively engage customers. You'll learn how to foster activation, enhance onboarding, and reduce churn through personalized user experiences. How to use your understanding of the customer journey to align messaging at key moments within the product experience is also a key focus. Across the entire lifecycle, you'll get actionable tactics for integrating different messaging channels, like email and in-app, to improve customer satisfaction and drive product-led growth. By the end, you'll have a deeper understanding of how to use messaging to seamlessly guide customers through their journey with your product.

Take a peek at what's discussed:

  • Customer journey alignment. Learn how to identify aha moments where messaging can help guide users toward activation and retention.
  • Personalization for onboarding. Discover how personalization can play a crucial role in creating an effective user onboarding experience that drives product-led growth.
  • Integrating different messaging channels. Explore how email, in-app messages, and push notifications can work together to create an effective omnichannel messaging strategy.
  • Reducing churn. Tips for using messaging that keeps customers engaged, including how to leverage user data to personalize retention efforts.
  • Ongoing engagement. Learn why it's essential to continue engaging with customers even after they've been successfully onboarded and how messaging can help with this process.

The tiny tweaks and changes that you can make when you're trying to retain more customers, they just snowball over time.

Kirsty FinlaysonAMI
Kirsty Finlayson